The purpose of this policy is to give you a clear explanation about how Advanced Biomass uses the personal data you provide to us and that we collect and process. We ensure that we use your information in accordance with all applicable laws concerning the protection of your personal data.
If you have any queries about this policy or your personal data please contact:
Advanced Biomass Limited,
Unit 3, Cobnash Ind. Estate,
Telephone: 01568 250003
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We respond to court orders and instructions from you. We collect your personal data to comply with our contractual obligations to fulfil those instructions. For example, when we receive an instruction, we’ll retain a copy of your contact information and all disclosed information in order to carry out our work.
Our legal basis for processing of your personal data is:
- Processing is necessary to meet contractual obligations entered into by both parties.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal or transactional information stored on our website and systems.
The security measures we’ve put in place include:
- the encryption of personal data in transit;
- the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services;
- access controlled storage.
We will never pass your personal data on to other organisations for them to use for their own marketing purposes.
However, we may disclose your personal data in the following circumstances:
- To third parties who provide a service to us, such as an external typist. We require these third parties to comply strictly with our written instructions and data protection laws and we make sure that appropriate controls are in place. We enter into agreements with all our third parties and will monitor their activities to ensure they are complying with our policies and procedures.
- Where we are under duty to disclose your personal data in order to comply with law or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation or we have your written consent.
We do not transfer data outside of the EEA.
Keeping personal data
We keep data (including your email address and any submitted case information) for up to 7 years after the creation date to operate the service in accordance with legal requirements and tax and accounting rules. Where your information is no longer required or is no longer relevant, we will ensure it is disposed of in a secure manner.
At any point while we are in possession of your personal data, you have the following rights:
1. The right to access your personal data
You have a right to obtain confirmation that your personal data is being processed. You also have the right to request a copy of your personal data we hold.
We will provide a copy of your personal data within 30 days of receiving the written request. Should you wish to exercise these rights we require you to prove your identity with two pieces of approved identification (photo ID and proof of address such as utility bill).
We will respond within 30 days of your request.
2. The right to rectify and update your personal data
The accuracy of your personal data is important to us. You can rectify/update your personal data, including your address and contact details at any time.
Please provide as much information as possible about your request. We will investigate and confirm our decision within 30 days of the request.
3. The right to request to have your personal data erased
You have the right to request your personal data be erased. This is not an absolute right and we will review these on a case by case basis.
Please provide your reason for your request. We will consider this and advise you of our decision within 30 days of the request.
4. The right to restrict processing of your personal data
You have the right to ‘block’ or suppress processing of your personal data. However, we will retain just enough of your personal data to ensure that the restriction is respected in the future.
Please provide your reasons for us to restrict processing of your personal data. We will consider your request and respond with our decision within 30 days.
5. The right to object
You have the right to object to your personal data being processed, for marketing and for research purposes. Advanced Biomass do not process your data for marketing or research purposes.
6. Your right to lodge a complaint with a supervisory authority
If you wish to lodge a complaint or seek advice from a supervisory authority please contact the Information Commissioner’s Office (ICO).
The ICO is the UK’s independent body set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
The ICO can be contacted at: The Office of the Information Commissioner,Wycliffe House,Water Lane,Wilmslow, Cheshire SK9 5AF
Tel: +44 (0) 01625 545 745
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